tvajee Privacy Policy

01 Scope of Data Collection

tvajee collects the following types of information from users in order to provide its services. The purpose of data collection is always limited, specific, and lawful.

• Information provided at registration: full name, date of birth, email address, mobile number, and residential address.
• For identity verification: a copy of the National ID (NID) or passport (where applicable).
• Financial transaction information: records of deposits and withdrawals, and the payment methods used (bKash, Nagad, Rocket, Upay, etc.).
• Technical information: IP address, browser type, device information, session duration, and cookie data.
• Gaming activity: betting history, win/loss records, and time spent on the platform.
• Communication records: history of your conversations with us via live chat messages or email.

02 How We Collect Information

tvajee collects your information in the following ways:

• Direct collection: When you create an account, fill out forms, make deposits or withdrawals, or contact our support team.
• Automatic collection: When you use our platform, certain information is automatically collected through cookies, web beacons, and similar technologies.
• Through third parties: Relevant information may be obtained from trusted third-party service providers for identity verification or fraud prevention.

03 Purposes of Using Your Information

We use your information only for specific, lawful, and necessary purposes. tvajee processes your personal information for the following reasons:

• For account registration, verification, and management.
• To process financial transactions, including deposits and withdrawals.
• To manage responsible gaming policies and ensure the minimum age requirement (21+).
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer support and resolve your complaints and queries.
• To improve platform performance and personalise the user experience.
• To comply with applicable laws and regulations.
• To send information about promotional offers and bonuses (subject to your consent).

04 Data Retention Period

tvajee retains your personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Generally:

• Active account data: for as long as the account remains active.
• Closed account data: for a minimum of five (5) years after the account is closed, based on legal obligations.
• Financial transaction records: for as long as required under applicable regulations.
• Customer support communications: for a minimum of one (1) year from the date the issue was resolved.

Once the specified retention period ends, we securely delete your information or anonymise it so that identification is no longer possible.

05 Sharing Information with Third Parties

tvajee does not sell your personal information. However, for operational purposes, information may be shared in a limited manner with third parties in the following situations:

• Payment processors: To process deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
• Identity verification services: With trusted providers to complete the KYC (Know Your Customer) process.
• Technology infrastructure providers: For hosting, data storage, and cybersecurity services.
• Legal authorities: When required to fulfil legal obligations, court orders, or legitimate requests from government authorities.
• Fraud prevention: With specialised services to detect and prevent fraudulent activity.

We hold all third-party service providers to strict confidentiality agreements, and they may use your information only for specified purposes.

06 Data Security Measures

To ensure the security of your personal information, tvajee implements both technical and organisational protective measures:

• SSL encryption: All data transmission on our platform is secured through SSL/TLS encryption.
• Data encryption: Stored sensitive information is protected with industry-standard encryption technology.
• Access control: Only authorised personnel can access the necessary data, on a "need-to-know" basis.
• Regular security audits: Regular security reviews to identify system vulnerabilities.
• Two-step verification: Two-factor authentication available for sensitive account activities.
• Staff training: All staff receive regular training on privacy and data protection.

Despite every effort to protect your data, 100% security on the internet cannot be guaranteed. If you notice any suspicious activity, please notify our support team immediately.

07 Cookie Policy

tvajee uses cookies to improve the functionality of its platform and enhance the user experience. A cookie is a small text file stored in your browser.

We use the following types of cookies:

• Essential cookies: Essential for the platform to function correctly (such as maintaining login sessions).
• Functional cookies: To remember your preferences and settings, such as language selection.
• Analytics cookies: To collect usage statistics for the platform — this information is anonymous and used to improve the service.

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work correctly.

08 Your Rights

tvajee believes you have full rights over your own information. You may exercise the following rights:

• Right of access: You may ask to know what information we hold about you.
• Right to rectification: You may request that incorrect or incomplete information be corrected or updated.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to restrict processing: In certain cases you may request that the processing of your information be restricted.
• Right to withdraw consent: You may withdraw consent you have given for a particular purpose at any time.
• Right to lodge a complaint: If you believe we are processing your information inappropriately, you may lodge a complaint with the relevant authority.

To exercise these rights, contact us at [email protected]. We will generally respond to your request within 30 working days.

09 Protection of Minors' Information

tvajee is a 21+ platform. We do not knowingly collect personal information from anyone under the age of 21. We verify age at the time of registration.

If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

We urge parents and guardians to remain vigilant in keeping minors away from gambling. For more information on responsible gaming, please visit our Responsible Gaming page.

10 Third-Party Links and Services

The tvajee platform may contain links to third-party websites or services. tvajee is not responsible for the privacy practices of these external sites. We advise you to read the privacy policy of any external site before using it.

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others are independent companies. They have their own privacy policies, which may differ from tvajee's policy.

11 Changes to the Privacy Policy

tvajee may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. If you do not agree, you may request that your account be closed.

12 International Data Transfers

tvajee primarily operates in Bangladesh. However, some service providers may be located in other countries, which may result in your information being transferred internationally.

For such transfers, we ensure that:

• Adequate protection measures are in place for your information in the receiving country.
• Third-party service providers comply with international data protection standards.
• Transferred data is used only for specific and lawful purposes.