❓ Frequently Asked Questions
tvajee FAQ — Answers to All Your
Questions
From opening an account to deposits, withdrawals, bonuses, and security — find answers to any question you have about tvajee right here.
tvajee is a fully English-language online betting and casino platform for players in Bangladesh. Below we have provided detailed answers to the most frequently asked questions across five sections: account registration, deposits and withdrawals via bKash and Nagad, slots and cricket betting, welcome bonuses, and responsible gaming. If you cannot find what you are looking for, contact our 24/7 live chat support.
Account and Registration
Questions and answers about creating and managing an account at tvajee
To open an account at tvajee, you need an active mobile number and a valid email address. The registration process is fully available in English and can be completed in just a few minutes. Make sure you provide accurate information during registration, as identity verification may be required at the time of withdrawal.
tvajee is for people aged 21 and above only. Minors are not permitted to create an account or take part in any games. Age verification may be initiated at any time, and if incorrect information is provided, the account may be suspended.
No. Under tvajee's rules, each person may hold only one account. Creating multiple accounts may result in all accounts being permanently closed, and any deposited funds may be subject to forfeiture. Enjoy all benefits from a single account.
Use the "Forgot your password?" option on the tvajee login page. A verification code will be sent to your registered mobile number or email. Once you enter the code, you will be able to set a new password. If you run into any trouble, contact live chat support.
Yes, after logging into your account, some information can be updated from the profile section. However, changes to your name or date of birth may require assistance from the support team. It is important to always keep your information accurate and up to date, as it is used for payment verification.
Deposits and Withdrawals
Questions and answers about deposit and withdrawal methods — bKash, Nagad, Rocket, Upay
tvajee currently supports four deposit methods: bKash, Nagad, Rocket and Upay. All of these methods are accessible to mobile banking users in Bangladesh, and the minimum deposit amount is the same for each — just ৳300.
Funds deposited via bKash or any other mobile banking method are generally credited to your tvajee account instantly. In most cases, the deposit is confirmed within a few seconds to a few minutes at most. If there is any delay, contact live chat support with your transaction number.
The minimum deposit amount at tvajee is ৳300 (the same across all methods). For withdrawals, the minimum amount is ৳800. Before withdrawing, make sure your account has sufficient balance and that any bonus wagering requirements have been met.
Withdrawal requests from tvajee via Nagad or any approved method are generally processed within 1 hour. Once you submit a withdrawal request, the funds are sent as soon as the system verification is complete. tvajee is committed to ensuring fast payments even during peak hours.
tvajee does not charge any processing fees for deposits or withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket, or Upay) may apply a small transaction charge according to their own terms. It is a good idea to check the charges in the relevant mobile banking app before making a transaction.
If a withdrawal request is still being processed, it may be possible to cancel it in some cases. However, once it has been approved and sent, it cannot be cancelled. If you need to cancel, contact live chat support as quickly as possible.
Games and How to Play
Questions and answers about cricket betting, slots, live casino, and mobile gaming
To bet on BPL or any other cricket tournament, log in to tvajee and go to the Cricket section. From there, select an ongoing or upcoming match, view the odds in your preferred market (match winner, runs, wickets, etc.), enter your stake, and confirm. Bets can be placed both before the match starts and during live play.
tvajee offers slots games from several leading providers including PG Soft, Pragmatic Play, and JILI. Available titles include PG Soft's Fortune Tiger, Mahjong Ways, and Wild Bandito; Pragmatic Play's Gates of Olympus and Sweet Bonanza; and JILI's Fortune Gems, Super Ace, and Boxing King, among many other popular games. New games are added regularly.
RTP (Return to Player) is a theoretical percentage that indicates how much of each bet is returned to players over the long term. For example, an RTP of 96% means that on average ৳96 is returned for every ৳100 wagered over time. This is an average figure — results in any individual session may vary. All games at tvajee ensure fair play.
Yes, tvajee is fully mobile-friendly. You can access the website directly from the browser of any Android or iOS smartphone and play all games without needing to download a separate app. It works smoothly on both mobile data and Wi-Fi.
tvajee's live casino features table games from world-class providers such as Evolution Gaming and Ezugi — including Live Roulette, Live Baccarat, Live Blackjack, and much more. Interactive crash and instant games including Spribe's Aviator are also available. The games are run in a live broadcast with real dealers.
Yes, tvajee offers live betting on major cricket events including the T20 World Cup, IPL, and BPL. Odds change ball by ball during the match, and you can place a bet at any moment. To access live betting, select an ongoing match from the Cricket section.
Bonuses and Promotions
Questions and answers about the welcome bonus, cashback, VIP program, and promotions
tvajee offers new members a 100% first-deposit bonus of up to ৳20,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 in bonus funds — giving you a total balance of ৳2,000. To receive this bonus, make a minimum first deposit of ৳300 and the bonus will be credited to your account automatically.
The wagering requirement for the tvajee welcome bonus is 15 times (15x). This means you must wager the bonus amount 15 times before you can withdraw it. For example, if you receive a ৳1,000 bonus, you must place ৳15,000 in bets. Once this requirement is met, any winnings from the bonus become withdrawable.
Your VIP level at tvajee is upgraded automatically through regular play. There are five levels in total: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate increases at each level — starting from 0.2% at Bronze and going up to 0.8% at Diamond. The more active you are, the faster you move up.
tvajee VIP members receive a portion of their net losses back as cashback every week. The weekly cashback rate is 0.3% at Silver, 0.5% at Gold, and 0.6% at Platinum. Cashback is credited directly to your account and is generally paid at the start of each week.
The list of games eligible for bonus use is mentioned in the promotion's terms and conditions. Generally, using a bonus on slots games fulfills the wagering requirement faster. Some specific games or betting markets may not be included in the wagering calculation. Read our Terms & Conditions for more details.
Security & Responsible Gaming
Questions and answers about data protection, self-exclusion, age limits, and support
Yes, tvajee uses SSL encryption technology to keep all your personal and financial information secure. Your data is not shared with third parties. Read our Privacy Policy for more details.
Responsible gaming means playing for entertainment and staying within your own limits. tvajee allows players to set deposit limits, take breaks, and use self-exclusion if needed. Visit our Responsible Gaming page to learn more.
Yes. If you feel that gaming is causing problems for you, you can contact the tvajee support team to apply for a temporary or permanent self-exclusion. Once self-exclusion is in effect, the account cannot be reactivated before the set period ends. This is an important protective measure.
tvajee strictly enforces a 21+ age limit. Age is verified at the time of registration, and additional verification may be carried out in suspicious cases. Parents are advised to use parental control software on their children's devices.
tvajee offers 24/7 Bengali live chat support. Click the live chat icon on the website to speak directly with the support team in Bengali. You can also reach us by email: [email protected]. Help is available for any issue related to deposits, withdrawals, games, or your account.
Yes, all games at tvajee are developed by world-class providers (PG Soft, Pragmatic Play, JILI, Evolution Gaming, Spribe, and others) who use Random Number Generator (RNG) technology to ensure fair and unbiased results. tvajee is committed to maintaining fair play as a safe and reliable platform.
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